Customer Feedback System at Devoop

Problem

Don’t Be Afraid of Complaints

Even if you are sure you provide the best customer experience ever, unpleasant cases may happen and this isn’t a catastrophe. The outputs depend on how quickly you may transform this issue to the positive side, by investigating the case, finding out cause-effect relationships and proper solution.

Solution

Find out Cause and Effect

We try to build up trustful relationships not only with our customers, but also with our employees. We enhance them to take responsibility for resolving client cases and thus collecting the data on trends and patterns.

CHARACTERISTICS

Make Decisions with Us

Our services combine classical approach to analytics with cutting-edge technologies to match all your clients’ needs.

TAKE REAL-TIME FEEDBACK

Our technologies give you a possibility to be aware of all customer issues in real-time frame. It means that you can make data-driven decisions immediately.

IMPROVE SERVICE

Define cause and effect relationships to maintain a superior customer experience

ORGANIZE ALL THE CASES

Make appropriate settings for your customer cases in order to manage them by time and escalation status.

MANAGE THE DATA

Put your data on suitable dashboards for more comfortable visualization and thus analysis.

Take an Advantage of
Your Business

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